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Complaints, Replacements, Refunds, and Store Credit
Any issue with a flower arrangement must be reported within 24 hours of delivery or pickup. Please email orders@theflowerboss.comwith a photo of the arrangement and a brief explanation of the concern.
If your flowers were damaged during delivery, we will gladly replace the arrangement. In these cases, we ask that the original damaged arrangement be returned to us.For approved issues, we offer either: - A refund - Store creditFlower Care Responsibility
All arrangements include care instructions. Proper care after delivery is the responsibility of the recipient and is important to maximize the life of the flowers.Seasonal Availability and SubstitutionsFlowers are seasonal, and substitutions may be necessary. When substitutions are made, we always aim to preserve the overall look, style, color palette, and value of the arrangement.If you need specific flowers included in your order, please call us directly at (323) 257-5998 before placing your order online.Arrangement PhotosWe do not provide photos for customer approval before delivery. However, BloomSnap may be available to show the completed arrangement that was sent.Delivery Window and Timed DeliveryOur standard delivery window is 10:00 AM to 5:00 PM.Special delivery requests may be added in your order notes or sent to us by phone or email. While we will do our best to accommodate them, we cannot guarantee specific requests unless a timed delivery has been purchased.Timed delivery is available on our website for $20.00.
Recipient AvailabilityPlease ensure the recipient is available to receive the flowers at the delivery address provided.
To preserve the surprise, we do not call recipients ahead of delivery.Satisfaction PolicyWe do not offer replacements simply based on personal preference. Flowers are a custom, artistic product and may vary slightly in appearance.
If your arrangement is significantly different from what you ordered, please contact us and we will be happy to review the issue.
